Case studies

When MergerCoach of Dallas Texas needed expert consulting to combine the systems and cultures of merging organizations, they called a small company in Kennewick, Washington: The Gladstone Group. They knew that time-sensitive human-centered change management was critical to meeting shareholder expectations. The merger results of all seven companies were accomplished on time and exceeded their analyst's projections.

When the Department of Energy, Federal Energy Management Program Office in Washington DC needed expert and experienced facilitation to quickly develop a new multi-year plan, they called the Gladstone Group. They knew the diversity of budget interests (and self-interests) would need to be managed and aligned, and they needed methods and tools that would offer expedience.

When Tri-Cities Residential Services was at the point of letting a client contract go due to a conflicted relationship with the client guardian, they called the Gladstone Group. They knew it would take an experienced mediator using an "issues to values" approach, if the contract and relationship were to be saved. Through interviews, mediation and artful coaching of the parties involved, all parties are now very pleased with the ongoing relationship they've created.

When a local multi-national manufacturer had been acquired and was planning to conduct involuntary lay-offs, they called the Gladstone Group. They knew that involuntary layoffs create human and corporate liabilities, and they wanted to manage it the "right way". Using guidance, process design, coaching and training provided by the Gladstone Group, they completed their lay-offs in a manner that treated people with respect, maintained the appearance of fairness, and prevented any wrongful discharge actions.